Support

At Unytel, we believe that superior customer service and support are critical to a long and successful relationship.  We spend a lot of time and effort to make sure that every customer is completely satisfied with their experience when working with Unytel.

For all of your support needs please contact us at 651-330-6412.

Please be prepared with the following information when calling Unytel regarding support related issues:
  • Company Name
  • Contact Name
  • Address
  • Contact Phone Number
  • E-mail address
  • Product Number/Description (if applicable)
  • Serial Number (if applicable)
  • Problem incurred with product (if applicable)
The time required to resolve other various support questions or issues will vary based upon your specific telecommunications implementation. Our promise to you is to make every reasonable attempt to diagnose and resolve issues in a timely manner.

If you experience an issue that requires attention, a resolution is defined by accomplishing any one of the following:
  • Providing a reasonable solution to the issue.
  • Providing a reasonable work-around to the issue.
  • Determination by a Unytel Representative that the issue is an enhancement request and the escalation of the request to Unytel Management for future consideration.
  • Escalation by the Unytel Support team of the incident/product defect to Equipment manufacturer for review if applicable.
If you have any additional questions or concerns feel free to contact us anytime at 651-330-6412.

Unytel

Telecommunications Partner

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